Charlene Harrison is the Founder and Principal Consultant of AlignCX Consulting, where she helps organizations turn strategy into meaningful action by aligning people, customer experience, and operations. With more than 20 years of executive leadership experience, Charlene partners with organizations to improve operational performance, simplify complex workflows, strengthen customer success, and guide business transformation. Known for her practical, collaborative approach, she works alongside leadership teams to create sustainable solutions that improve both employee and customer experiences. Charlene believes lasting success is built through integrity, partnership, and continuous improvement because better outcomes begin with better alignment.