Charlene Harrison is the Founder and Principal Consultant of AlignCX Consulting. She helps organizations solve the operational problems that get in the way of growth, revenue, and a good customer experience. With more than 35 years of experience, Charlene works with leaders to figure out what isn’t working, why it’s happening, and what needs to change. Her experience includes operations, call center, BPO, customer success, implementations, process improvement, and building and leading teams. She takes a practical, hands-on approach and works alongside leaders and their teams to make things work better for the business, the employees, and the customers they serve.